If you are not 100% satisfied with one of our products, you may return it within 6 months of purchase for a refund. After 6 months, we will consider any items for return that are obsolete. But It might be eligible for an upgrade to its new version, please contact us.
We require purchase details to honour a refund or exchange. Please, provide us check out information such as your name and order number.
Please specify your details with the products you wish to return or exchange and bring it with you to our store, or include it in your package of returned item(s). We will reimburse the original purchase price to either your original method of payment or as a merchandise credit.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within 6 months of purchase) in certain situations, including
• Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
• Products showing excessive wear and tear
• Products lost or damaged due to fire, flood, or natural disaster
• Products modified
• Products that have been soiled or contaminated, painted, glued
• On rare occasions, past habitual abuse of our Returns Agreement
If, for any reason, you are not satisfied with your international online purchase, please contact us. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded.
We will provide you with a refund of the original merchandise price in the same currency and using the same exchange rate as your original order.
ALl contacts details are available on the CONTACT page of this site.
Version V1-01 posted on 05 June 2018